1. Foreword 3 2. Executive summary 5 3. Focusing on the business model 6 3.1 What’s not working in the ecosystem 3.2 Toward a more open environment 3.3 Optimizing the value chain 3.4 Addressing the data imperative 4. Globalizing connectivity ecosystem 14 4.1 Who should run the global connectivity agenda? 4.2 How should regional services operate? 4.3 What are the bottlenecks preventing growth? 5. Breakout sessions 20 5.1 Managing customer data 5.2 Connectivity and urban mobility 5.3 Sales and channels 6. Looking ahead 24 7. Considerations for stakeholders 26 Contents