GBS: from driving efficiency to addressing value Processes — Operating model — Start-up behaviour Global integration Efficiency Develop & expand Operationalize rapid process Automation disruption automation & Innovation Value Acute Interaction Intelligent Customer People awareness technology analytics Risk Platforms Data Customer Employee Analytics experience enrichment Cybersecurity The Cloud Artificial intelligence Singular Relationship Mobility delivery management & cognitive Talent sourcing computing and development For further information: EY | Assurance | Tax | Transactions | Advisory Christian Mertin About EY EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality Global Business Services services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. Leader In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. Office: +49 89 14331 13590 EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young [email protected] Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. © 2016 EYGM Limited. All Rights Reserved. EYG no. XXX ED None This material has been prepared for general informational purposes only and is not intended to be relied upon as accounting, tax, or other professional advice. Please refer to your advisors for specific advice. ey.com SS_Dublin_infographic.indd 9 23/05/2016 12:39:19