So how can you make this future happen? There are three overarching steps in the GBS evolution: 1. Address maximum efficiency 2. Embrace automation and innovation 3. Drive value The journey firstly achieves maximum efficiency, and via automation and innovation drives the organization’s activities ever-further up the value chain — taking processes, technology and people with it. However, there are no shortcuts. While it’s not a linear A to B journey, each step has to be taken to yield all the potential benefits. From the very beginning of the digital- and value-based transformation that GBS will drive, governance will be critical: organizations must map out SLAs and establish disciplined reporting lines for processes at the design stage so that GBS governance covers the whole organization; creating a GBS board that represents every function will avoid complications and enable GBS to focus on value-adding strategy. And once again the key ingredient will be people: the transformation will rely on a strong corporate mandate, effective change management and collaboration. Working toward people excellence will become critical as roles (C-suite included) will be repurposed to become more business-focused. There will be challenges, without a doubt. But they will be worth it. And it’s now up to organizations to define their own transformation and yield their advantage — before their competitors do. SS_Dublin_infographic.indd 8 23/05/2016 12:39:19