Content thumbnail How can the Digitalized, Agile Organization of the Future still be Rooted in Human Values

We foresee several key themes in this future. Wherever you are on your SSC or GBS journey, now is the time to start making them happen. Trend #1: Global integration — a single superorganization Organizations of all kinds can now behave just like start-ups. This is because GBS has delivered on all its promises of efficiency: processes, governance and IT architecture are clearly defined and standardized globally, so companies can operate in a more agile way. Process design is going beyond end-to-end, and now addresses how people engage with the organization one-to-one, drawing on a vast catalog of services. Global IT architecture is integrated across an ecosystem of specialist suppliers, and a constantly evolving set of rules governs how technology and processes combine to deliver a consistent experience to customers, wherever they are. Within a new “hybrid” operating model, the balance of captive and outsourced services shifts constantly according to demand; in some places outsourcing is disappearing as intercompany sourcing models are established and technology enables every process to be brought in-house or in-country. SS_Dublin_infographic.indd 3 23/05/2016 12:39:18

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