Global Business Services will soon be the engine for a transformation based on technology and value — firstly of processes, and then of the entire organization. And while software robots will manage a huge proportion of both routine and cognitive work, people won’t get outsmarted. Imagine your organization in 2025: your purpose and your Global Business Services (GBS) have intertwined and evolved together to drive stakeholder value. With a robust governance model in place, GBS has become a key pillar of the organization; it is the main keeper of processes, data and technology, and hothouses innovation and talent. Software robots now handle every back-office process, and self- learning cognitive computers answer customer queries, support business areas such as marketing and make mission-critical decisions. This leaves your human employees to focus on value-adding, relationship-based and strategic activities, always working closely with technology. New career paths have opened and in-house talent pools are continually developed and upskilled. The transformation has achieved enormous efficiency, harnessed automation and innovation, and enabled your organization to pursue ever-greater value — both financially and emotionally. You have leaner cost structures, greater competitiveness and agility, and more control over disruption. Your customers (whether employees, consumers or clients) enjoy exceptional service — deeper relationships, seamless interfaces and faster workflow. SS_Dublin_infographic.indd 2 23/05/2016 12:39:17